How eThekwini Transport Authority is transforming Durban's mobility landscape

In a city as vibrant and dynamic as Durban, the challenge of keeping people moving safely and efficiently is no small feat. Yet, the eThekwini Transport Authority (ETA) continues to rise to the occasion, proving itself not just as a service provider but as a visionary force shaping the future of urban mobility.

The ETA’s recent allocation of R27 million to improve pedestrian safety around City Hall is a bold and necessary step. With 153 pedestrian fatalities recorded in the CBD over the past five years, the Authority’s commitment to raised intersections, kerb extensions, and internationally benchmarked safety standards is both timely and commendable. These infrastructure upgrades are more than concrete and paint—they are investments in human lives and dignity.

But what truly sets the ETA apart is its holistic approach. The Authority understands that transport is not just about roads and vehicles—it’s about people.

In another bold move towards transforming commuter experience, eThekwini Municipality launched its Public Transport Information Centre in October 2025.

The call centre is housed within the City’s Traffic Management Centre in the Durban Central Business District. The centre’s launch coincided with National Transport Month and is designed to provide commuters with reliable and accessible information about Durban’s public transport system.

The Public Transport Information Centre will provide updates on the City’s public transport bus services and incidents affecting travel on the City’s roads and respond to queries about the City’s cashless payment system, MUVO, through its easy-to-use communication channels, including a toll-free number and a public transport email helpdesk.

By integrating data from the Metro Police, the City’s public transport bus operators, and the Transport Management Centre, the centre can deliver timely, accurate updates that commuters can trust. This is about efficiency, transparency, and dignity for every person who relies on public transport in Durban.

Another feather in ETA’s cap is evident in the GO!Durban Academy, a transformative initiative that has empowered over 3,000 youth through cycling, arts, and education.

By addressing social challenges like drug abuse, teenage pregnancy, and unemployment, the Academy is nurturing a generation of confident, skilled, and community-minded young leaders.

The ETA’s efforts extend to the everyday commuter as well. From resurfacing twelve public transport ranks to maintaining over 10,000 street name signs and installing 23 new traffic signals, the Authority is ensuring that Durban’s transport infrastructure remains functional, safe, and accessible.

These are the unsung victories that make daily life smoother for thousands of residents.

Moreover, the ETA’s focus on non-motorised transport—evident in projects like the Durban beachfront promenade—signals a progressive shift toward sustainability. Encouraging walking and cycling not only reduces congestion and emissions but also promotes healthier lifestyles and more connected communities.

eThekwini Public Transport electrification workshop

Earlier this year, the City hosted a three-day workshop on the deployment of electric buses in African cities from 27 to 29 May. The workshop brought together the C40 Director of Implementation, Africa: Lusanda Madikizela; industry experts; the eThekwini Metro Taxi Council; bus operators; leadership; financial institutions; policy makers; and public transport operators, with a common goal of promoting sustainable, inclusive, and innovative solutions for electrifying public transport in eThekwini.

EThekwini Mayor Councillor Cyril Xaba touched on the municipality’s budget policy statement for 2025/26 where he indicated the provision of safe, reliable and integrated public transport.

Focusing on reducing congestion and healthier lifestyles, Durban’s Blue Lagoon and northern transit corridor came alive on 26 October as hundreds of cyclists, families, and community groups took to the M4 for the City’s inaugural Cycle Sunday, organised by Peschl Sports, Cycle Lab, and the Pedal Power Association, in partnership with the eThekwini Transport Authority’s (ETA) GO!Durban programme.

Durban is steadily moving towards a fully integrated transport network that combines buses, taxis, trains, cycling, and walking into a seamless system.

By making Durban a safer and more attractive City for cyclists, the municipality aims to create a healthier, more connected, and more inclusive urban environment.Cycle Sunday was not only a celebration of community spirit but also an educational experience.

At the Moses Mabhida Stadium lawns, a youth cycling zone introduced children aged 6 to 12 to safe cycling practices, including helmet use, hand signalling, and road safety awareness.

Of course, challenges remain in transforming the transport landscape. But with its clear vision, community-centred initiatives, and commitment to continuous improvement, the eThekwini Transport Authority is proving that it is not just managing transport—it is transforming it.

As Durban grows, so too must our appreciation for the institutions that keep it moving. The ETA deserves recognition not only for what it has achieved but for the promise it holds in building a safer, smarter, and more inclusive city for all.

(Zama is Acting Director: eThekwini Transport Authority. Her views don't necessarily reflect those of the Sunday Tribune and IOL)

SUNDAY TRIBUNE