Airbnb faces backlash after TikToker denied late-night check-in

A TikToker felt offended and revealed that her Airbnb host gave her a timeline to check in between 8 and 10pm, which led to an argument over the phone. Picture: Pexels

A TikToker felt offended and revealed that her Airbnb host gave her a timeline to check in between 8 and 10pm, which led to an argument over the phone. Picture: Pexels

Published Oct 10, 2023

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A TikToker felt offended and revealed that her Airbnb host gave her a timeline to check in between 8 and 10pm. She said he then demanded to see her ID when she arrived at 10:30pm.

Fair right? Late-night check-ins can be a security risk, as hosts may not feel comfortable welcoming guests at odd hours. They might worry about the safety of their property and neighbourhood during late-night arrivals.

However Tenille, known as @prettybully23 on TikTok, didn’t get the memo and recently shared her experience dealing with an Airbnb host.

She detailed her reservation, which amounted to four days at a cost of $900 (about R17 470) noting that the specified check-in window was from 8 to 10pm.

Surprisingly, despite her booking being made past the 10pm time frame, she successfully secured the listing.

Approximately 20 minutes later, Tenille received a message from the host via the Airbnb app inquiring about her intended check-in time and requested a telephone conversation.

During their conversation, Tenille recounted that the host had instructed her to meet him in person, carrying a photo identification for verification purposes. Only fair since she had booked it past the timeline right?

“Airbnb is getting outta control. I’ll stay at a hotel lol.”

@prettybully23 Replying to @kellb ♬ original sound - Tenille

But apparently my dude was a bit frustrated and didn’t respond in the kindest way.

When she asked for the address to meet him the host responded: “Go in our messages and find the address.

“I’m doing you a favour by checking you in. Check-in cut-off at 10pm.

“I make 500 bucks. It’s really nothing to me.”

This only added fuel to the unnecessary fire. The TikToker then got frustrated herself and said: “Who doesn’t have a keyless entry in 2023?”

The host responded with, “See you tomorrow,” and hung up.

She promptly returned the host’s call, hoping for a change in stance. However, the host stuck to his guns, suggesting that she could check in the following day at 2pm.

He argued that he was doing her a favour and implied that she might benefit more from this arrangement.

Frustrated by the situation, she decided to request a cancellation. However, the host was unco-operative, refusing her request and abruptly ending the call.

With $900 charged to her credit card and no accommodation in sight, Tenille had no choice but to make a hotel reservation as she awaited a response from Airbnb.

Some viewers felt that it was only fair while others shared the frustration stating that he was Mr Mean.

One viewer commented: “Maybe he shouldn’t let anyone book after 10pm if he wants to cut off check in at 10pm”

Another wrote: “I stopped booking Airbnb. Hotels are so much better and safer.

Yet another wrote: “Her attitude was the problem and he saw it from a far… he was doing her a favour all she had to do was say thank you.”